No rules. No process.
No recourse.

The NeuroSpicy Community's welcome letter tells new members: "You don't earn your place here by explaining your story, you don't earn it by being insightful, articulate, or emotionally tidy. You belong here because you recognize this feeling."

That is the promise. A safe, unconditional space for neurodivergent adults who have spent their lives being excluded without understanding why.

The Terms of Service tell a different story. Members can be removed at any time, for any reason, with no refund, no appeal, and no requirement to explain what was violated. The rules can change without member consent. Content shared in vulnerable moments belongs to the platform. Screenshots taken to document harm are themselves a bannable offense.

The community is operated by Sol Smith — known online as Professor Sol — and owned by Sebastian Knowles. In Sol's own words, written January 2025:

This is a $29/month subscription service marketed to some of the most vulnerable adults online, run as an investment vehicle by someone Sol himself describes as a business person with no background in psychology, autism, or mental health.

The gap between what is promised and what is built is where people get hurt.

For the first several months of the NeuroSpicy Community's operation, there were no posted community rules. Members were removed during that period — including during active mental health crises — against standards that did not exist in writing.

When one removed member asked Sebastian Knowles directly what rule they had violated, his documented response was: "I'd say it's not specifically a rule... It's knowing that you had crossed the line."

Rules were eventually posted — in three separate locations, with an effective date of August 1, 2025. The seven rules visible on the community's Skool page read: Respectful communication. No Politics. No Harmful Content. Be positive. No self-promotion. Make an effort. No spam.

The longer Terms of Service document that governs membership and removal contains something the Skool rules page does not: detail. And that detail reveals exactly what is — and isn't — there.

What the Terms do not contain — in any version, before or after August 2025 — is any of the following:

This is a community serving people with diagnosed anxiety, PTSD, depression, and rejection sensitive dysphoria — a condition where unexpected social exclusion can trigger severe psychological responses. The community's own welcome materials acknowledge this explicitly, describing members as people whose "nervous system has been on alert for a long time."

The removal process — a ban, no explanation, no warning, no appeal — is designed for a platform selling software subscriptions. Applied to this population, in this context, it causes harm. That is not speculation. It is documented.